FAQs

Data and Security

Where is TikTok's data stored?

Our US user data is stored in Virginia, with a back-up in Singapore and strict controls on employee access.

Has TikTok ever shared user data with the Chinese government?

TikTok has never provided any US user data to the Chinese government, nor would it do so if asked.

Would TikTok share user data if the Chinese government if asked?

TikTok has never provided any US user data to the Chinese government, nor would it do so if asked.

What type of data does TikTok collect on its users?

The TikTok app is not unique in the amount of information it collects, compared to other mobile apps. In line with industry standards, we collect information that users choose to provide to us in order to improve the experience people have on our app. Also like our peers, we constantly update our app to keep up with evolving security challenges. We encourage our users to download the most current version of TikTok.

How does TikTok use the data collected on users?

We use the information collected to fulfill and enforce our Terms of Service, to improve and administer the Platform, and to allow you to use its functionalities. To learn more please read through our Privacy Policy. 

Who has access to TikTok's user data?

TikTok’s US user data is stored in Virginia, with a back-up in Singapore and strict controls on employee access. TikTok has never provided any US user data to the Chinese government, nor would it do so if asked.

Can a user request to have their data removed and deleted from TikTok?

Any user may submit a request to access or delete the information we have collected about you by sending a request to us at the email or physical address provided in the Contact section at the bottom of our privacy policy. We will respond to your request consistent with applicable law and subject to proper verification. And we do not discriminate based on the exercise of any privacy rights that you might have.

How long does TikTok hold onto user data?

We retain your information for as long as it is necessary to provide you with the service so that we can fulfil our contractual obligations and exercise our rights in relation to the information involved. Where we do not need your information in order to provide the service to you, we retain it only as long as we have a legitimate business purpose in keeping such data or where we are subject to a legal obligation to retain the data. We will also retain your data if necessary for legal claims. For more information, click here.

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Trust and Safety

What is TikTok doing to create a safe and secure platform?

Protecting the privacy and safety of our users’ data is critical to TikTok. Our security team is led by our CISO, Roland Cloutier, who has decades of industry and US law enforcement experience. Our US Head of Safety leads a team in California that works diligently to protect users against content and accounts that violate our policies, like dangerous challenges and COVID-19 misinformation. We are committed to being transparent about how we execute our policies and safeguard our platform. We share regular Transparency Reports and you can learn more about our efforts to keep TikTok safe and secure on our Transparency webpage. In everything we do, we view through the lens of maintaining the privacy of our users. To learn more about our security and data privacy roadmap click here.

How is TikTok combating misinformation and election interference on the platform?

Our Community Guidelines prohibit misinformation that could cause harm to our community or the larger public, including content that misleads people about elections or other civic processes, content distributed by disinformation campaigns, and health misinformation. We always strive to be more transparent about our policies and content moderation, and today we’re updating these guidelines to better reflect the scope of our existing policies. These updates were developed with industry experts, and the language reflects input from members of our Content Advisory Council. Read more in our recent blog on the subject.

How does TikTok manage and mitigate against cyberbullying?

We have a clearly defined set of Community Guidelines. TikTok is an inclusive platform built upon the foundation of creative expression, and we expect that inclusivity from our user community. We encourage users to celebrate what makes them unique, while finding a community that does the same. Youth safety experts sit on our Content Advisory Council and we partner with youth safety organizations including the PTA, the Family Online Safety Institute, and Connect Safely. We also automatically disable direct messaging for registered accounts under 16.

How does TikTok protect children on the platform?

The privacy of users under the age of 13 (“Younger Users”) is important to us. Our app has a 13+ rating so parents can use parental controls to prohibit their child from downloading it. For those that do, we provide a separate TikTok experience for users under 13-years-old. In this experience users can watch videos, but they can’t upload their own, comment, or send messages. For more information on our United States data collection practices for Younger Users, please visit the Privacy Policy for Younger Users.

How does TikTok keep children safe from online grooming?

We have a zero-tolerance policy on child sexual abuse material and grooming behavior. We automatically disable direct messaging and features like livestream for registered accounts under the age of 16. We go a step further to protect children by not allowing images to be sent via direct messagings, since research shows the majority of CSAM content is spread through direct and encrypted messaging. Flagged and suspected grooming behavior is escalated to our internal Child Safety Team (CST) to investigate. In line with international standards, we report all necessary information to NCMEC which works directly with law enforcement, and ban the offending user.

How does TikTok handle content moderation to prevent inappropriate content?

TikTok uses a combination of technology and content moderation to identify and remove content and accounts that don’t meet the standards we outline in our Community Guidelines. Our systems automatically flag certain types of content that may violate our policies, which enables us to take swift action and reduce potential harm. Our team of trained moderators reviews and removes content that’s flagged by technology or reported to us, and proactively investigates evolving or trending violative content, such as dangerous challenges or harmful misinformation. TikTok works with experts, civil society organizations, and a Content Advisory Council to help us address the challenges platforms face today and prepare us for the future.

TikTok Corporate

How many people in the United States use TikTok?

100 million Americans love TikTok because it is their home for expression, entertainment, and connection. Our biggest user bases by state are California, Texas, New York and Florida.

Where are TikTok's offices located?

In the US, our headquarters is in Los Angeles. We also have offices in New York, San Francisco, Washington DC, Chicago, Austin, Seattle, and Nashville – and we’re growing!

Does TikTok operate in China?

TikTok is not available in China.

TikTok is the leading destination for short-form mobile video.
Our mission is to inspire creativity and bring joy.